The essay will discuss communication definition, identify and probe the requisite criteria to create the foundation of effective communication, with specific reference to digital communication, and lastly highlight how these factors interrelate in a healthcare setting to achieve positive outcomes.
Importance of effective verbal and non-verbal communication
Communication may be defined as passing or exchanging ideas, information, emotions between two or more people. When important interaction happens among people, then effective communication takes place. Effective communication is a very important aspect of everyday life. It helps you to have good relationships between patients and colleagues. (Ulutasdemir, Nursing, 2018)
The effectiveness of communication is measured in all kinds of care settings because it is the segment of building and developing good patient relationships. The proper communication skills assist both patients and the team workers understand each other and communicate better to fulfil other people’s needs. It is seen that the healthcare department workers use various kinds of communication in the time of interacting with the patients and these are verbal and nonverbal communication (Liu,2020).
Verbal communication is defined as the ability to understand the present ideas, thinking, and feeling to understand the other person in various environments. It is related to effective listening power, which is harder than speaking and needs more knowledge to understand the other person. Examples of verbal communication with the health sector include taking care of patients by supporting them, interacting with the issues and complaints of the patients, providing a contribution to the team meetings, giving responses and answers to the questions, discussing the quality treatment for the patients (Khezr et al.,2019).
The importance of effective communication is embedded within the 6Cs framework, namely care, compassion, competence, communication, courage, and commitment. Arguably, effective communication underpins and is the most important of all the 6Cs, as, in its absence, none of the other five can be achieved. As well effective communication is better achieved within organizational boundaries as defined by its mission, vision, and values. ‘Values are important in nursing as they underpin all aspects of professional practice. They can influence attitudes in both a positive and negative way, so it is very important for nurses to understand how this can affect patient care (Baillie and Black, 2015).
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