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Consulting Case Study
Improving Services at Urban General Hospital
Case Overview
Urban General Hospital has initiated an intervention designed to make their organization more user-friendly for patients and their families. This intervention requires department heads to work together and meet with the CEO on a regular basis. Response and attendance at these meetings has been sparse, with one particular Department head voicing a negative opinion of the meetings and their productivity. In order for the new intervention to have the intended affect, all employees and managers must be supportive of the new program. The CEO places the blame on one person, but this behavior may be indicative of a larger problem within the organization. The following will examine the key issues involved in the situation.
Key Issues
In the entry/contract phase of the consultation, it is difficult to determine the root cause of the problems that face Urban General Hospital. However, from the preliminary information thus far, it appears that the problems can be divided into three distinct issues. The following will discuss these issues in detail, as well as the potential strategies for devising a solution to them.
Issue
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