Online survey tool– In accordance with the business criteria of the Greenspun Survey, Sparrow has been chosen for the online survey tool. It is integrated with Net Promoter Score and NPS benchmark tools, which will be effective for the business criteria of Greenspun in order to evaluate the customer and employee feedback more efficiently. It also has an integrated CSS feature, by which the survey forms can be designed as per the likings and branding of Greenspun will become easy to display. Another great thing about this software is that it is entirely free. Hence it will be an adequate tool as per the requirements.
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