The importance of operative listening skills is teamwork is a mainstay of most energetic listening approaches. In progressively team-oriented healthcare sectors, nurses who know their job profiles find it challenging to perform a particular task solely by being employed in workgroups; nurses and doctors progress the skills they need to work composedly in the hospital. Active listening takes workers out of their luxury region by making a setting that encourages risk-taking. When it becomes easier for the patients to share their thoughts, defend the conclusions, and build on the ideas of nurses, the patient will gain self-assurance and self-control.
This remains the most fundamental attribute associated with the communication. It helps to enhance the relationship between the patient and the caregiver that gradually helps to improve the level of healthcare services provided to the patients (Khan and Mansoor, 2020).
The achievements of positive healthcare outcomes are often predicated on effective teamwork that relies on mutual trust and understanding, delineation of roles and responsibilities, flexibility and coping with surges in demand. This cannot be achieved in the absence of effective communication needed to coordinate and control such activities. ‘Without effective communication patient care may be negatively affected. Nurses are in a unique position as they are very close to the patient, but also heavily involved in the multi-disciplinary team. However, they need to be able to adapt to interact with a wide variety of people’ (Purwaningsih and Dewi, 2019)
Effective communication must have regard to, and abide by, the legal framework governing the exchange and storage of confidential patient information. Compliance with the Data Protection Act 1988, General Data Protection Principles (GDPR) and the Medical Code of Ethics is an essential foundation to patient safety, confidentiality, and trust in those delivering health services. By way of example, The Equality Act (Sexual Orientation) (2007) stated that lesbian, gay, bisexual and transgender (LGBT) people cannot be refused treatment that would be given to anybody (Abdulai et al., 2019).
Effective communication is predicated upon a common language, defined minimum command of that language and effective and established channels of communication, whether verbal or non-verbal.
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